Policy Page for Trailer Rentals
*Note: Check out Time is 10:00 am
(9:00 am for OK Falls)
Delivery is between 2 & 5 PM
Awnings:
The use of awnings is the sole responsibility
of the renter. Should you not wish to be responsible, please leave the
awnings retracted in the upright position.
There is ZERO tolerence for damaged awnings.
If the awning becomes damaged during your stay you will pay for the
repair. After each unit is picked up and before
it is delivered to you all awnings are checked and inspected by our
drivers and our Technical Service Adviser. Repairs are executed when
damage is found. This ensures that each awning on every trailer is in
perfect working order and damage free upon delivery. It also enables
us to bill the damage to the responsible renter.
IF YOU CHOOSE TO USE THE AWNING
Please use awnings safely and carefully. Be sure to lower one side slightly
during heavy rain to allow drainage, and retract awning during any windstorms
to prevent damage. Ensure that awnings are raised high enough so that
the entry doors do not rub, or tearing can occur. Full instructions
will be supplied with the trailer
Maximum Allowed Per Unit:
1 Family (2 Adults and 4 Children)
For Our Combo Sites only:
One (1) vehicle No Tents are allowed.
Should damage occur (i.e. improper use of awnings, etc.), do not
have repairs done without first notifying the Rental Company. Repairs
that are unauthorized and poorly done may be rejected and have to be
done over again at extra cost to the customer.
Insurance:
Stationary trailers that we deliver and set up include damage insurance
in the rental price, with a deductible of $300. Deductibles for insurance
claims due to customer damage will be taken out of the damage deposit
first, and any excess billed to the customer's credit card number on
file.
Deliveries: All units will be delivered between 2
and 5 PM on the day of your arrival. They will be picked up at 10 AM
on the day of your departure.
Once a Travel Trailer, 5th wheel or tent trailer is positioned on a
site it must stay in that spot until WE pick it up.
Under no circumstances will
you move one our units.
If you move one of our trailers immediate eviction and forfeit
of your damage deposit will occur.
Deposits:
A reservation deposit of $200 per week of rental is required to hold
a unit at time of booking. All rental fees, delivery fees and taxes
must be paid 30 days prior to rental. (Reservation deposits will
form part of payment). A $400 damage deposit
must be paid 14 days prior to rental.
We accept Visa, and MasterCard for deposits and the balance due 30
days in advance of booking. The damage deposit will be refunded within
two days when unit is returned clean & undamaged. Please note
that it may take 6-7 business days for the refund to show on your account.
This is due to Credit Card company policies and beyond our control.
Special note: ALL UNITS ARE NON-SMOKING and NO PETS ALLOWED INSIDE
THE UNIT..
Cancellations:
A 24 hour grace period from time of booking applies after which time
a $75 per week cancellation fee will apply.
A $200 cancellation fee per week of rental will apply if cancelled after
90 days of original booking. If you have a 2 week booking and cancel
only one week the full reservation deposit will be forfeited.
There will be no refunds on payments made if cancelled
within 30 days of beginning of rental.
Management has the right to refuse rental if original agreement is partially
cancelled or altered by the renter. This is due to the scheduling
of deliveries of 34 units. Scheduling is done in advance based on the
rentals booked, therefore it may not be possible to pick-up or deliver
if a particular rental is cancelled wholly or partially.
Air Conditioning:
A/C units that malfunction during a rental period will be repaired
as quickly as is reasonably possible. Be aware that A/C repairmen are
extremely busy during the summer holiday season, and cannot always provide
same-day service. Therefore, refunds or discounts for failed Air Conditioning
will only be considered in the case of unusual delays--i.e. longer than
two days. The rental company will provide fans if needed.
Tech Hint: RV air conditioning is not designed for use over
extended periods of time. They can ice up if left on for too long, especially
if set too cold or if doors and windows are left open. Turn the A/C
off if you plan to be out of the unit for any length of time.
If icing occurs, you will notice very little airflow from the vents
and a lack of cooling. Should this happen, turn the A/C off for 2-3
hours minimum to thaw out.
TVs or Stereos:
Be a good neighbor when using the TV/VCRs or Radio/Stereo/CD Players,
as noise carries far in campgrounds.
Failure of TV's or Stereos is not considered a breakdown, and will
not be fixed during a rental period.
Unit Cleaning/Damage:
Units must be returned clean and undamaged or charges will apply. In
regards to cleaning, we ask that all dishes and utensils be washed and
put away. All counters, table tops, sinks, tubs/showers, and appliances
should be wiped down. The inside of ovens, microwaves, and refrigerators
should be wiped clean. Floors should be swept, and any spills on carpets
or upholstery wiped up. If a carpet needs professional cleaning due
to excess spillage etc. a cleaning charge of $100 will apply.
$100 will be charged for exceptionally unclean units. ie: dirty dishes,
sinks, tubs, floors, garbage left etc. A $200 Service charge will be
appplied for emptying and cleansing holding tanks if allowed to back
up into bathtubs or sinks on unsewered sites.
Each trailer comes with cleaning supplies and a mop, broom and dustpan.
Miscellaneous:
There is no smoking allowed in any of the units.
Do not allow friends or visitors to smoke in the units or you will be
responsible for the cleaning charges. If there is evidence of smoking
in a trailer there will be a $400 charge.
Bookings are NOT automatically carried over to the next year. If
you want to book for the following year you must call and get a Reservation
number and give us your credit card number for the $200 per week reservation
deposit. If you do not have a Reservation # and you have not been charged
a deposit you do not have a Reservation. To guarantee your same trailer
for the same time next year you must book prior to October 1st.
After this date bookings are open to everyone on a first come first
serve basis.
Pets are not allowed inside the trailers.
When staying in campgrounds without sewer hookups there is a
$20 dumping charge. Use public washrooms as much as possible to avoid
overfilling the holding tanks. NOTE: Our trailers are delivered
with the holding tanks empty. Holding tanks that need to be emptied
prior to pickup date are the renters responsibility. A $200 Cleaning
and clensing charge will apply for units not on sewer where the tanks
have not been emptied and allowed to overflow into the bathtub and or
sink.
If raw propane is smelled, turn off main propane tank immediately
until source of leak is found (stove burners left on is a common problem;
do not let small children play with stove knobs).
Service Charges (minimum):
$100 - if you lock yourself out and require assistance to get back
in.
$ 50 - .if you lose your keys
$400 - evidence of smoking in trailers.
$100 - Carpets returned dirty where professional cleaning is required
$100 - Cleaning charge for exceptionally unclean units as outlined in
"Unit Cleaning/Damage"
$200 -Emptying and cleansing charge for units not on sewer where the
tanks have not been emptied and allowed to overflow into the bathtub
and or sink.
Lost or damaged equipment - as per price list
Don't hesitate to call if you have any problems or questions about
the trailer you are renting. Our emergency cell phone number is (250)
462-0707 days and evenings.
Due to the volume of deliveries on Saturday and Sunday we cannot anwer
general inquiries until later the following week.
*Note: Check out Time is
10:00 am*
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